Hastings Grand Central is more than a Hotel

  1. What are the current operating procedures to deal with Covid 19?
    To ensure comfort and health of all our guests and team members, all operating procedures throughout Hastings Properties have been reviewed and reworked, to ensure a luxurious service experience while adhering to social distancing and increased hygiene measures. Click here to read our Peace of Mind Policy.

  2. What time is Check In?
    Check in is from 3pm on the day of your arrival.

  3. What time is Check Out?
    Check out is at 11am.

  4. Can I arrange an early check in?
    Your room is guaranteed check-in is at 3pm, however if you wish to arrange an early check in this can be added to your reservation at an additional cost, subject to availability. Reservations can check availability and advise the earliest available check in time.  If you would just like to drop off your bags to explore the city our concierge team would be delighted to store your luggage until you return to the hotel.

  5. Can I arrange a late check out?
    This service is subject to availability. A £20 per extra hour fee will be applied to the final bill for any extra hours past the checkout time. If you wish to checkout later than 4pm a full nights charge will be applied.

  6. Can I leave my luggage at the Hotel before check-in/after check-out?
    Luggage can be stored by our concierge team until your room is ready or until you are ready to head home.

  7. Can I make a special request regarding my stay?
    We would love to help you make your stay extra special, if your are booking online click on the ‘Personalise my stay’ button and let us know how we can help. If you would like any recommendations we would love to hear from you, either give us a call or contact our Front Office Team at guest@gch.hastingshotels.com.

  8. Can I pre-book the Observatory? The Observatory offers availability on a first come, first served basis with priority given to residents. Further details on the Observatory can be found on our dedicated Observatory section of our web page.

  9. What is your online cancellation policy?
    Our online cancellation is subject to terms and conditions of accommodation package reserved. In general, bookings made via our own website can be cancelled up to 12 noon on the day prior to arrival. This does not apply to non-refundable, non-transferable booking and any bookings made via a third party site.

  10. How do I make a reservation for a large group?
    Please contact groups@gch.hastingshotels.com or phone 028 9023 1066 and ask for group reservations. For any special requests for large groups whilst they are here in the hotel, please contact fom@gch.hastingshotels.com and also for any arrangements for arrival or departure.

  11. What if I have left something behind at the Hotel?
    If you find that you have left an item behind please call the hotel on 028 9023 1066 with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.

  12. Can the hotel organise airport transfers?
    Our concierge team would be delighted to assist with any transportation arrangement, contact them with the details of your arrival and departure and they can help to make the necessary arrangements. The cost of transfers is dependent on your specific requirements.

  13. Is there a bus or train station nearby?
    The closest train station is Great Victoria Street, only 5 minutes walk from the hotel, it also has a bus station where you will find buses to airports and surrounding Northern Ireland towns and villages and Dublin Airport. There is an Inter City Bus stop on Donegal Square, where you can travel around Belfast and is the main pick up point for all the City & Bus Tours.The Enterprise train to Dublin departs from Belfast Central Station only 15 minutes walk away.

  14. Does the hotel offer parking facilities?
    The hotel operates a Valet parking service which can be arranged with the Concierge team. This is charged at £30 per day and cars must leave before 12.30pm the next day. Please note that due to the restrictions of our car park we are unable to park lowered cars and high vehicles such as minibuses or vehicles with a roof box fitted.

    Alternatively, those guests who wish to make their own arrangements, we offer a discounted rate at the nearby Value Car Parks. Guests will be charged £8 when parking after 5pm and leaving before 10am the next morning (or 12 noon on Sundays). Guests can also avail of an exclusive discounted Maximum daily charge rate of £17. Value Car Parks is a short 5 minute walk from the hotel which is located on the Grosvenor Road. Alternatively, guests can avail of a discounted rate in the Great Northern Mall Car Park for £12 for 24 hours. The Great Northern Mall is located on St Andrew's Square, a short 5 minute walk from the hotel. Please contact our concierge team on concierge@gch.hastingshotels.com and they will be happy to assist. Visit Value Car Parks website for more information on the car park.

  15. Does the hotel offer accessible parking facilities?
    Please contact the concierge team to make arrangements at concierge@gch.hastingshotels.com

  16. Does the hotel offer family or interconnecting guestrooms?
    Yes, we do indeed. We have 14 x family rooms comprising of a super kingsize bed and a single bed and 10 larger family rooms comprising of two kingsize beds.We have 6 x Suites which have interconnecting guest rooms. The Suites are the only room type which will facilitate an interconnecting room. Suite comprises of separate living/dining area and 1 x super kingsize bed. The interconnecting room comprises of a kingsize bed.

  17. Does the hotel have wheelchair friendly guestrooms?
    The hotel has a number of accessible guestrooms; please inform reservations at the time of booking of your needs.

  18. Do you offer tea/coffee making facilities in the guestrooms?
    Tea and coffee making facilities are available in all guestrooms.

  19. Do you offer an ironing board and hairdryers in the guestrooms?
    All guestrooms have a hairdryer, iron and ironing board.

  20. Is there wi-fi available in the hotel?
    Wi-fi is available throughout the hotel free of charge to guests.

  21. How do I access the newspapers and magazines online?
    All guests in the hotel have complimentary access to over 7,000 worldwide newspapers and magazines thanks to PressReader. To read and download publications, log into our complimentary hotel WiFi, download the PressReader app on your mobile or tablet device. For laptops visit pressreader.com when connected to the hotel WiFi. With unlimited access to PressReader you can download as many issues as you like.

  22. Does the hotel supply cots for babies/small children?
    A number of cots are available. Please inform reservations of your requirements at the time of booking.

  23. Does the hotel allow pets?
    Only guide dogs and assistance dogs are permitted within hotel.  Please inform reservations of your requirements at the time of booking.

  24. Are there any smoking rooms within the hotel?
    No, smoking is not permitted in the hotel.

  25. Do you have a gym?
    The hotel does not have a gym, however our Concierge team can help advise you on the local fitness facilities and preferential rates that are agreed for residents. For further information please contact them at concierge@gch.hastingshotels.com