FAQs
Check in is from 3pm on the day of your arrival.
Check out is at 11am.
Early check-in can be added to your reservation at an additional cost, subject to availability. The Reservations Team can check availability and advise the earliest available check in time. If you would just like to drop off your bags and explore the city, our concierge team can securely store your luggage until you return to the hotel.
Late checkout is subject to availability. For any extra hours past the checkout time, a £20 per extra hour fee will be applied to the final bill. If you wish to check out later than 4 pm, a full night's charge will be applied.
Luggage can be stored by our concierge team until your room is ready, or until you are ready to head home.
We would love to help you make your stay extra special. If you are booking online, click the ‘Personalise my stay’ button and let us know how we can help. If you would like any recommendations for during your stay, give us us a call or contact our Front Office Team at guest@gch.hastingshotels.com.
The Observatory offers availability on a first come, first served basis with priority given to residents. Further details on the Observatory can be found on our dedicated Observatory section of our web page.
Our online cancellation is subject to terms and conditions of accommodation package reserved. In general, bookings made via our own website can be cancelled up to 12 noon on the day prior to arrival. This does not apply to non-refundable, non-transferable booking and any bookings made via a third party site.
Please contact groups@gch.hastingshotels.com or phone 028 9023 1066 and ask for group reservations. For any special requests for large groups whilst they are here in the hotel, please contact fom@gch.hastingshotels.com and also for any arrangements for arrival or departure.
If you find that you have left an item behind please call the hotel on 028 9023 1066 with information regarding your item to enable us to locate it for you. Useful details will be the date of your stay, the number of the room you stayed in and where you think the item may have been left.
Our concierge team would be delighted to assist with any transportation arrangement, contact them with the details of your arrival and departure and they can help to make the necessary arrangements. The cost of transfers is dependent on your specific requirements.
The closest train station is Grand Central Station, only 5 minutes walk from the hotel, it also has a bus station where you will find buses to airports and surrounding Northern Ireland towns and villages and Dublin Airport. There is an Inter City Bus stop on Donegal Square, where you can travel around Belfast and is the main pick up point for all the City & Bus Tours
The hotel operates a Valet parking service which can be arranged with the Concierge team. This is charged at £30 per day and cars must leave before 12.30pm the next day. Valet parking may not be available on very busy dates. Please note that due to the restrictions of our car park we are unable to park lowered cars and high vehicles such as minibuses or vehicles with a roof box fitted.
Please contact the concierge team to make arrangements at concierge@gch.hastingshotels.com
Yes, we do indeed. We have 14 x family rooms comprising of a super kingsize bed and a single bed and 10 larger family rooms comprising of two kingsize beds.We have 6 x Suites which have interconnecting guest rooms. The Suites are the only room type which will facilitate an interconnecting room. Suite comprises of separate living/dining area and 1 x super kingsize bed. The interconnecting room comprises of a kingsize bed.
The hotel has a number of accessible guestrooms; please inform reservations at the time of booking of your needs.
Tea and coffee making facilities are available in all guestrooms.
All guestrooms have a hairdryer, iron and ironing board.
Wi-fi is available throughout the hotel free of charge to guests.
All guests in the hotel have complimentary access to over 7,000 worldwide newspapers and magazines thanks to PressReader. To read and download publications, log into our complimentary hotel WiFi, download the PressReader app on your mobile or tablet device. For laptops visit pressreader.com when connected to the hotel WiFi. With unlimited access to PressReader you can download as many issues as you like.
A number of cots are available. Please inform reservations of your requirements at the time of booking.
Only guide dogs and assistance dogs are permitted within hotel. Please inform reservations of your requirements at the time of booking.
No, smoking is not permitted in the hotel.
The hotel does not have a gym, however our Concierge team can help advise you on the local fitness facilities and preferential rates that are agreed for residents. For further information please contact them at concierge@gch.hastingshotels.com